Frequently Asked Questions

How are the Moonland packages sent?

Moonland package will be sent electronically via E-mail. You will receive a link in email to download your package. Package files are in the form of PDF, you should have a PDF reader to view all the files. You can download Acrobat Reader without any cost from here : https://get.adobe.com/reader/

Is physical delivery of Moonland package available?

We do provide physical shipping of documents of Moonland Package for additional cost as shown below :

United Kingdom - £3.99 GBP

Northen Ireland - £3.99 GBP

Canada - $12.50 CAD

United States - $9.50 USD

Ireland -  €7 EUR

Rest of the World - Shipping Not available.

When will i receive my Moonland Package?

We aim to complete Moonland Package registration of your piece of land and sent electronically via Email within 48 - 72 working hours.

physical delivery time may differ depending about the delivery address.

Is moonland lot number unique?

Yes, Moonlandonline only assigns one lot number to one piece of moonland. It will never be assigned to any other piece of moonland.

Can i gift piece of Moonland to my friend?

Yes, you need to enter details of your friend like Name, email etc.., while ordering your Moonland Package. Your friend will receive Moonland package electronically and physically if you have chose Physical delivery option for additional cost.

Can I arrange for a personalized anniversary, birthday or memorial gift?

Yes, many of our customers name Moonalnd as unique anniversary, birthday, memorial or employee recognition gifts. You personalize the gift by naming the Moonland and by including a brief personal message on the Star Certificate.

Do you have a guarantee?

Yes, 100% Guarantee with our PDF Lunar Documents & Name printed on deed, ordering is Secure, Fast and Easy. All orders are final – No refunds offered – Please check details are correct before submission.

I have been facing difficulties in placing the order. What should i do?

Please submit a Technical support ticket here and we will get back to you at earliest.

What will include in my Moonland Package?

Items included in a Moonland package differ based upon the packages. Please visit our packages page to view detailed packages.

I have a question regarding my order, who do I talk to?

Please submit a support ticket here and we will get back to you at earliest.